Any travel crisis.We’ll take it from here.
Stranded abroad? We’ll get you mov
No hidden fees
on track
response time
Your personal travel emergency team
No scripts. No bots. Just real experts taking full control of your situation.
Get help in 3 simple steps
Takes less than 5 minutes to get started
Start your case
Pay once or enter your access code. No subscriptions. No commitments. No hidden fees.
We take over
We contact you fast and gather everything needed to solve your case.
We solve it
Your expert handles airlines, hotels and insurers — so you don’t have to.
What types of emergencies do you handle?
We help with a wide range of travel emergencies. If your issue falls outside our scope, we'll tell you immediately and refund your payment.
Flight-Related
- Flight cancellations and major delays
- Missed connections
- Airline strikes and operational disruptions
- Overbooking and denied boarding
- Last-minute flight changes needed
- Award ticket rebooking emergencies
Documentation & Entry
- Lost or stolen passport coordination
- Emergency visa guidance
- Transit visa requirements
- Entry requirement confusion
Accommodation
- Hotel booking failures ("no reservation found")
- Property misrepresentation
- Emergency rebooking needs
- Cancellation disputes
Other Travel Disruptions
- Natural disaster travel impact
- Medical emergency travel changes
- Bereavement travel arrangements
- Travel insurance claim documentation
- Ground transportation failures
What DON'T you handle?
If your issue falls outside our scope, we'll tell you immediately and refund your payment.
Can you help if I booked through another travel agency or airline directly?
Yes. We help regardless of where you originally booked. Whether you booked through Expedia, directly with an airline, through a travel agent, or with points/miles—we can assist. We work with the booking as it exists and find solutions from there.
Do you handle corporate/business travel emergencies?
Absolutely. We work with: • Individual business travelers • Executive assistants managing travel • Small companies without dedicated travel departments • Corporate travel managers during after-hours emergencies We also offer access code programs for companies who want to pre-authorize emergency assistance for their employees without requiring individual payments.
Can you help with group travel emergencies?
Yes. Family trips, tour groups, wedding parties—we handle multi-traveler emergencies as a single case, coordinating everyone's rebooking together rather than leaving family members stranded in different cities.
Do you help with travel insurance claims?
Yes. We provide: • Documentation of the disruption and our resolution efforts • Formal case summaries suitable for insurance submission • Guidance on what's typically covered and how to file • Evidence collection (screenshots, confirmations, timelines) We don't file claims on your behalf, but we make sure you have everything you need to file successfully.
Always at hand. Anywhere.
It doesn't matter if you're in Tokyo at midnight or in New York on the weekend. Our team is ready to help.
Why can you trust us?
Behind SOSFlights is a team of people who solve hundreds of travel complications daily. We know the processes of airlines, insurance companies, and hotels.
Access to 400+ airlines & global hotels
We work with every major airline and hotel chain worldwide. When your travel falls apart, we have the connections to fix it.
How we helped
Real situations we resolved for our clients.
Flight cancelled 3 hours before departure
We secured an alternative flight with another airline and compensation from the original carrier. Client made it to their London conference on time.
Lost passport day before return
We coordinated with the embassy to issue an emergency travel document. Handled all paperwork and client flew home as planned.
Hotel cancelled reservation during holidays
Found replacement accommodation in the same area and quality. Secured compensation from the original hotel.
Why does SOSFlights cost €99?
Great question—and we're completely transparent about it. We know from experience that in travel disruptions, "free" is often the most expensive.
What €99 actually pays for:
Real people, right now
A travel expert calls or texts you in minutes. No waiting on hold.
Access to professional booking systems
We see inventory across 400+ airlines, multiple GDS platforms, and consolidator rates that aren't visible to consumers.
AI-powered search technology
Our systems analyze thousands of routing combinations in seconds to find options you'd never discover manually.
Expert negotiation
We know the airline rules and how to get things done. We've done this thousands of times.
We handle everything
One expert stays with you until you are safe. No repeating your story to five different people.
Why we can't do this for free:
- Our specialists have 10+ years of experience. You pay for knowledge, not a script.
- We pay thousands every month for professional systems to find the best flights.
- We invest heavily in technology to analyze thousands of flight options for you.
- Staying online 24/7 in every time zone requires a large team of real people.
How is SOSFlights different from calling the airline?
When you call an airline, here's what happens:
Hold times of 1-6+ hours during disruptions
5-minute response to start working for you, always
They only see THEIR flights
We see 400+ airlines simultaneously
Limited to standard rebooking options
We find creative routings across multiple carriers
Script-following agents with limited authority
Experienced specialists who know exception policies
They want to fill their planes
We want to get you there fastest/cheapest
One airline's inventory
Access to consolidator fares, partner airlines, connections they won't suggest
Real example:
Client's London-New York flight cancelled. Airline offered next available seat in 2 days. We found a routing through Dublin on a partner carrier departing in 4 hours—at no additional cost.
The airline could have booked this. They just don't look for it.
Need travel emergency support for your employees?
Provide your employees with immediate help for travel problems. No worries, no waiting on hold.
Corporate Access Codes
Get access codes for your company and distribute them to employees before business trips.
- Instant activation without payment
- Real-time usage overview
- Bulk orders with discount
Contact us for a corporate offer
Partnership Opportunities
We're looking for partners to expand our service
Card Companies
Add travel emergency service as a premium benefit for your cardholders.
Airports
Help stranded travelers at your airport. No more sleeping on benches.
Whitelabel Solution
Get a share of our booking commissions under your own brand.
Frequently Asked Questions
Everything you need to know about SOSFlights
Help guides
What to do right now, step by step.
Travel Emergency Checklist
What to do when your flight cancels, you miss a connection, or you lose your passport abroad. Step-by-step. One page. Save it before you need it.
120,000+ travelers have downloaded this checklist. Be prepared before you need it.
Need help right now?
Activate the service and we'll contact you within 5 minutes. No forms, no waiting on hold.